Return Policy
SellerStreet Marketplace
At SellerStreet, we ensure every product reaches you in the best condition. However, in rare cases of transit damage, returns are accepted under strict guidelines outlined below.
Return Policy Rules
A. Applicable Condition
Returns are accepted only if the product is damaged at the time of delivery.
B. Box Opening Proof (Unboxing Video)
Customers must record a clear, continuous unboxing video from start to finish, without cuts or edits, showing the package seal and product condition.
C. Claim Submission
The unboxing video must be shared with our support team via email along with order details.
D. Damage Verification
Our team will review the submitted proof to verify and validate the claim.
E. Email Requirement
Send your claim to:
info@sellerstreet.in
F. Full Video Clarity
The video must clearly show:
- Package condition before opening
- Complete opening process
- Visible damage to the product
Incomplete, edited, or unclear videos may lead to rejection.
G. Genuine Cases Only
Returns are processed only if damage is confirmed as genuine and occurred during transit.
H. Time Limit
The unboxing video and return request must be submitted within 12 hours of delivery.
I. Inspection Approval
Once verified and approved, the return process will be initiated.
J. No Other Return Reasons
Returns are not accepted for change of mind, dislike, or minor variations.
K. Replacement / Refund
After approval, customers are eligible for a replacement or refund, depending on product availability.
Contact Support
For return-related queries or claim submission:
By placing an order on SellerStreet, you agree to this Return Policy.